Montreal City Hop-on Hop-off Tour

Didn't follow the route on the map. There was a huge traffic jam, at the minimum the driver should have diverted or let the passengers off instead of making us sit wasting time. The guide was good

often waited much longer than the advertized 15 min interval between busses. some of the guides were very loud. almost shouting into the microphone

The tour helped identify and plan visits to key attractions. However, we lost half a day trying to find a boarding stop near to our accommodation. We didn't receive a map with the ticket to identify the stops and neither are stops marked on the streets to help identify them. Based on my experience, I would recommend going to the main information center near Dorchester square, take a full tour to identify stops, get your band and then you can get down and board the bus any number of times over 2 days.

We were left sranded at a stop #7 St Joseph's orarorio. The bus was suppossed to pick us up at 5:30, we were there on time ( 5 families in total some with children), but the bus never ahowed up to get us. We called the # on the brochure and spoke to am agent (by the name of Ilo)whofirst said to me that the bus was late bcz of traffic and road closures, but that it was on its way. When I asked him to give us an approximate pick up time he put me on hold to call and find that out, when he got back to me he said that the bus was not coming at all. I requested several times that they sent a taxi or an Uber or someone to pick us up, but he said he could not do that. I tried to get an Uber or a taxi and the 3 companies I spoke to could not accomodate us because we were 9 people in total and there were no minivans available as we needed 2 of them or at least one plus a regular vehicle. It took us 2 hours to get back to down town Mintreal where our vehicles were parked. A bus driver was nice enough to let us ridefor free as we didn't have tokens and they don't accept cash for payment. So we took a bus and walked the rest. Our tour went wrong from the very begining. The bus that. We boarded at 10 am brile down at the first stop and we could not get on the one behind because it was full. So we got off and visited Notra Dame and walked to Old Montreal to hop on the next bus, but waited 45 minutes inatead of 15 as the schedule said. So as you can see our experience was not at all what we expected. During my phone call, I expressed my disappointment to Ilo the agent I spoke to and he suggested to go to the office on the Sunday that the manager would be there and that we could bring our concerns to her in person. We drove from Point Clair where we were staying, 30 min away from downtown and showed up at 10:30 am to talk to her, only to find out she was not there. They gave us a complaint form to fill out and said that they would summit it for us and that we shouldbe getting 25% back. We didn't even use the second day of the pass even though we only got to visit 2 out of all the stops as we had no confidence on the reliability of the buses and their committment to their schedule. No one took responsibility for what happed and they should have. We did our part, we paid in full for a two day pass for 9 people and we were dissatisfied, disaapointed and sad that we did not receive what we paid for. My expectation is that after explaining what happened, I am issued a full refund and an apologie would be nice as well. Thank you Cristina Botero

The tour stops were very vague and hard to find. The stops were not as described The on bus tour guides didn’t tell us much. We spent a long time sitting and waiting. Pretty much a bust of the day.

Ease of seeing everything in the city. Very convenient . Guide was funny. Weather was awesome. Montreal is a very interesting city

Nice way to get the lay-out of the city! Guide was funny BUT 1/2 of the time he was telling us to watch the trees (either on left or right); little historical info imparted which would be more interesting to most tourists (Most people know the differences b/t American soccer & Canadian football!🤨). So, info was fun but not that informative.

I was disappointed that 2 stops were canceled. Had to make up for it by walking to stops. Also I booked a trip on June 18 by mistake for June 19th and I was not even in Canada. i asked for a refund. So I had to pay twice for one tour. I know it was my fault but asked anyway.

To get a sense of various neighborhoods, this was a helpful experience. Our guides were good, too. However, the company needs to: 1) share the actual stops on the website or email confirming tickets 2) say the buses run about every 15 minutes from 10-5 3) put up signage at the places where folks should hop on/hop off. We didn't know where the start was or that we needed to redeem our tickets there, so we were waiting at the Museum and struggling to get information on the phone. This frustration was unnecessary with clear communication.

Richard was a fantastic tour guide. Knowledge and humor we sought him out for each day. Thank you!! 😃👍