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9/11 Memorial Museum Admission Ticket

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New York City, United States
9/11 Memorial Museum Admission Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 hours  (Approx.)
Mobile ticket
iconOffered in: English

Overview

Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
Saved to wishlist!
Timed Admission Ticket
Food and drinks
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Itinerary
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travellers can participate
  • OPERATED BY National September 11 Memorial & Museum
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial Museum Admission Ticket?
A:The policies on face masks and attendee health are:

  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travellers upon arrival
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the policy on sanitization during 9/11 Memorial Museum Admission Ticket?
A:The policies on sanitization are:

  • Hand sanitiser available to travellers and staff
  • Regularly sanitised high-traffic areas
  • Gear/equipment sanitised between use
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the social distancing policy during 9/11 Memorial Museum Admission Ticket?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial Museum Admission Ticket?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.

Traveller Photos

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Traveller Tips


  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "I recommend you have audio head phones and listen to tour guide as you walk around." See review
  • "This was not mentioned and the app is great, but you cannot take advantage of it without headphones." See review

Reviews

4.5
star-4.5
2,734 reviews

Reviews by Viator travellers

Showing 1-10 of 2,734 reviews
star-5
9/11 visit
Shirley_H
, Oct 2021
A beautiful memorial to so many lives lost. Sad to see but necessary to remember. Definitely worth going and spending time there.
star-5
Took my breath away.
David_K
, Oct 2021
Viewing the memorial prior to entering the museum really takes your breath away. And to then connect with the people who were lost, who survived, who came running to help, it’s an amazing and important experience that everyone who can, should.
star-1
Not As Advertised!
Thomas_L
, Oct 2021
All along, the purchase of these tickets was purported to be for the “guided tour.” The tickets were, in fact, for admission to the museum only. The guided tour was an additional $20/person. It’s a good thing that some tour openings were available when we got there. Was this my error? The tour box office told me that they have frequently run into this issue with people who purchase tickets through Viator.
star-5
Heartbreaking
Micheal_D
, Oct 2021
Seeing the pictures of all those that passed that day. Hearing the phone calls and some of their voices.
star-4
The 911 museum is well worth it. Allow 4 hours , not 2 hours as on the Viator site.
John_K
, Oct 2021
Very helpful docents. The exhibit s are spectacular. The only problem was in switching the dates. The ticket scan did not work at all and we weee pulled from line until it was straightened out. I found contacting Viator not possible.
star-2
Disappointing
Brenda_P
, Oct 2021
When you make reservations at the restaurant you still have to purchase tickets before hand. No one tells you that. We paid $104 to get up to the top and another $150 at the restaurant. Host looked right at me and called the couple behind us first.
star-3
I need yiu to call me I...
Bruce_S
, Oct 2021
I need yiu to call me I had a bad experience. 8452168369. I was not given anywhere enough time to see the exhibits. They made us leave( my wife is handicapped in a wheelchair a Nd they should have told me a 3pm reservation is only good for 2 hours. They should have told us.
star-1
It was bad
Nayely_E
, Oct 2021
It was not as described and I didn’t like it. I waited in line and I was not able to get in at the reserved time.
star-4
Everyone should hear the story.
Jackie_N
, Oct 2021
We would have loved to have had a headset in order to hear everything on the tour, but the museum ran out. Otherwise, the experience was amazing and we are so grateful to New York for remembering the heroic firemen, police, and everyone who risked and gave their lives that horrific day.
star-3
9/11 museum
Elliott_B
, Oct 2021
Very emotional. Thought we were buying tour. Nothing in setup told us about audio app for free. Would have brought air buds.

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