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9/11 Memorial Museum Admission Ticket

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New York City, United States
9/11 Memorial Museum Admission Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 hours  (approx.)
Mobile ticket
iconOffered in: English

Operators have paid Viator more to have their experiences featured here

Overview

Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
Saved to wishlist!
Timed Admission Ticket
Food and drinks
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Itinerary
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travellers can participate
  • OPERATED BY National September 11 Memorial & Museum
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on sanitisation during 9/11 Memorial Museum Admission Ticket?
A:The policies on sanitisation are:

  • Hand sanitiser available to travellers and staff
  • Regularly sanitised high-traffic areas
  • Gear/equipment sanitised between use
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the social distancing policy during 9/11 Memorial Museum Admission Ticket?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial Museum Admission Ticket?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.

Traveller Photos

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Traveller Tips


  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "I recommend you have audio head phones and listen to tour guide as you walk around." See review
  • "This was not mentioned and the app is great, but you cannot take advantage of it without headphones." See review

Reviews by Viator travellers.  We perform checks on reviews

Reviews

4.5
star-4.5
3,377 reviews

Reviews by Viator travellers

We perform checks on reviews

Showing 1-10 of 3,377 reviews
star-5
emotionally moving experience
Jim_C
, Aug 2022
This was my second time visiting the 9/11 memorial / museum. It was just as moving as the first time I visited. I lost a cousin when the North Tower collapsed... Very sad.. I especially like the memorial pools where each tower stood , surrounded by all the names of those lost on that tragic day. The 9/11 museum is also excellent. The 9/11 memorial / museum is more than worth the price of admission. I highly recommend visiting it...
star-5
Never forget 9-11
CareyH
, Aug 2022
Hearing the stories expressed by those individuals directly impacted by 9-11 was truly amazing. We must all remember the events of 9-11
star-5
United we stand
Juanita_W
, Aug 2022
Simply amazing! I learned so much and was in awe the whole time. What a tragedy for the country but a way for us to unite.
star-5
Family Fun in NYC!
Steven_A
, Aug 2022
Being with my family! Seeing my old neighborhood and just enjoying all the sites and all the “energy “ of the people!
star-5
We are very satisfied the...
Nuril_A
, Aug 2022
We are very satisfied the service is very helpful to us,and highly recommended to return in the future.
star-5
Amazing
Chuck_R
, Aug 2022
The overall experience was amazing. Everyone should try to visit the memorial and museum. It truly helps you understand the gravity of that horrific day in our Nations history.
star-5
Peaceful, respectful,...
Sarah_T
, Aug 2022
Peaceful, respectful, informative. I can't think how a memorial to that terrible day could have been marked better
star-5
Amazing tribute💕...
Jayne_L
, Aug 2022
Amazing tribute💕 Said 2hrs but we were there 3 and could have stayed longer but had dinner reservations
star-4
Beautiful Tribute
Anna_M
, Aug 2022
A very touching and loving tribute for all the lives lost on that tragic day in September, 2001. It’s very emotional but worth it to honour and remember.
star-4
Very touching and moving...
Sam_P
, Aug 2022
Very touching and moving experience! Would definitely recommend although some people could find it too upsetting!
star-5
Very emotional
Diana_C
, Aug 2022
It is hard to believe it has been over 20 years but I remember that day clearly. Being in the same spot and hearing accounts from people that were there gave you chills. And I would highly recommend getting the tickets. We were able to walk right in.
star-5
Unforgettable
Art_C
, Aug 2022
What broke my heart was all the pictures of the people that past away. It took back to that day. I understand that all beautiful people had loved ones and I would like pay my respects to them all. 🙏
star-5
Very emotional place
Kerstin_T
, Aug 2022
Before we went into the museum, we looked at the outside area. The memorial is very nicely laid out; the two pools are fantastic. Access to the museum was very fast thanks to the pre-reserved tickets, which allowed us to avoid the long queues. The museum is well laid out. At the beginning there is an interesting and informative film about the hunt for bin Laden. Numerous artifacts and excavations from the World Trade Center can be seen in the museum. Everything is very impressive, yet presented very subtly to do justice to the importance of the 9/11 event. Definitely recommended for families with teenagers.
star-5
Comprehensive Experience!
Margaret_H
, Aug 2022
The fountain’s were beautiful, the tribute walk and the wall of the K-9s of 911. Something I never considered of 9-11 and the pictures of them 10 years later. Beautiful!
star-4
Very well done. ...
Kari_B
, Aug 2022
Very well done. Overwhelming for young children. Had to move quickly to adjust for my 11 year old. Would return.
1 traveller found this review helpful
star-4
Extremely touching!
Dino_C
, Aug 2022
Very interesting and emotional. God bless those who perished. Teaches us how fragile life is. Don’t take life for granted. You never know when you’re turn is up!
star-5
Memorable Experience - We Will Never Forget!
Antwanett_M
, Aug 2022
The most memorable part of visiting the 9/11 Memorial Museum was experiencing a part of history as a family. Our kids (ages 17, 12) were interested, engaged, and listened to the many stories of heroism from that tragic day, nearly 21 years ago.
star-5
Somber awakening of what 911 was and still can me
Anntoinettr_M
, Aug 2022
It was incredibly overwhelming this Horrific time in our life’s and this was so well told and demonstrated. Very very sombering. I remember that day. My grandchildren now 17 & 18 were not born but have heard about it. They both were overwhelmed with the reality of it. I highly highly recommend it. Plan at least 3 hours to go thru
star-5
Reflection
Tasha_G
, Jul 2022
Breathtaking, amazing to see in person. You may reflect on what you were doing during those moments. Can be overwhelming, but a must see.
star-5
Great!
Karen_R
, Jul 2022
Everything! Great experience. Stop asking people to say more. I agreed to do the survey, that should suffice

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