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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

From US$109.00

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (Approx.)
iconOffered in: English


In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travellers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero

Departure Point

209 Broadway, New York, NY 10007, USA

Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.

Return Details

180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travellers can participate
  • Proof of vaccination required for Museum and Observatory entry
  • This tour/activity will have a maximum of 25 travellers
  • OPERATED BY ExperienceFirst
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:

  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policy on staff health & safety is:

  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Traveller Photos

Traveller Tips

  • "Highly recommend this tour to get background information before entering the museum itself" See review


966 reviews

Reviews by Viator travellers

Showing 1-10 of 966 reviews
Great personal experience!
, Oct 2021
Julie shared her personal story of 911 and the months and years that followed and it made the tour very personal and special. I felt a deep reverence, which I appreciated so much. The monument, the museum, the oculus, and the new world trade tower building are all incredible, including the lookout at the top, but our favorite part was hearing Julie’s story.
Take this tour!!
, Oct 2021
Our tour guide was wonderful! He made the whole experience lovely and heartfelt. It gave you a different perspective on what happened on that very memorable day.
Spend the day there
, Oct 2021
Tom the tour guide was great-I think the 9/11 museum is something every American should see- I spent 3 hours there The observation deck in the Freedom tower was breathtaking worth the money
Great tour!!!
, Oct 2021
Eric was a phenomenal guide. He was so knowledgeable the city and 9/11. He brought it to life for us!!!
Day trip to NYC
, Oct 2021
Our tour guide Helene what is superb she was very knowledgeable about the site in the history of how it came to be. I was impressed with all aspects of the tour.
Emotional but inspiring at the same time
, Oct 2021
Our guide was marvelous. He was there the day of 9-11 as a photographer so his word meant something. The whole thing shows how we as Americans move on and move forward.
A must tour
, Oct 2021
The tour guide was extremely knowledgeable, informative, and a great communicator of the history. He shared personal and family experience during 9/11 which made it even more relevant.
Not reasonable accommodation for Deaf visitors
, Oct 2021
When I placed a reservation for my family, I asked an agent if a sign language interpreter will be provided, unfortunately the company does not provide reasonable accommodation but told me to see a tour guide for a script. We approached TWO tour guides and they knew nothing about it and cannot provide anything for us. We went on a tour but missed a lot of information. I do not recommend people who are deaf to use this tour. Very disappointing.
1 traveller found this review helpful
World Trade Center Tour NY
, Oct 2021
Tim our, tour guide was fantastic. He was knowledgeable, shared poignant stories. He was generous, kind, and patient with the group. We learned details we would’ve never known otherwise.
1 traveller found this review helpful
, Oct 2021
Jared, our guide, was enthusiastic as well as knowledgeable . The museum is outstanding, covering far more than that fatal day.

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