Delightful Elephanta Caves Excursion Mumbai (Guided Half Day Sightseeing Tour)

Dear guest we apologize for the inconvenience caused to you, this is not the Yo Tours experience we provide, we acknowledge that there was a delay in the start of the tour due to last minute change of storyteller who had to attend to an emergency, however this cannot be used as an excuse to make up for the loss of your precious time which went in waiting. The entry fee is specifically excluded and can be read on clicking the exclusions tab on viator, but bottled water and snacks is definitely included in the price. We take feedback very seriously and will ensure necessary action is taken against the storyteller who did not offer the same to you, please help us know how we can correct our mistake. i apologise once again on behalf of our on ground team, we feel terrible.

Dear guest thanks for writing, our Guide was waiting at meeting point since 9 AM, we called on the given number and even to the hotel, tried every possible scenarios to reach out to you, but we haven't received any response from your side, our guide waited for 1.5 hours just for you and even we contacted the Viator customer support to reach out to you. The 9 AM was requested for your pickup from hotel a day prior and we haven't received any single response from your end till today. Once again our apologies for the inconveniences caused.

First of all, its never mentioned private AC Boat ride, it was private AC Vehicle to Gateway in case of option with tranport has been choosen (which was not the case), usually we request guest to meet us a Gateway but out of courtesy, our guide went to hotel to pickup hotel and avoid any hassle. No one runs a private boat to caves it was private guided tour not privae boat ride (Though we will still work on specifically mentioning that the ride would shared government ferry ride). Coming to the guide price its controlled by government body and local caves organization and standard price is 1600 person just for guiding, not sure where guest can get the guide as it required only license guide at caves which comes under the ASI monument. It was private guided tour for the guest for 4 hours, we have given the full services. It's very easy to call everything a scam or cheapting, we have runs hundreds of tour and this is first time we are receiving this kind of feedback. We would request guest to check if any Elephanta tour services are available at cheaper than our price we will do the refund of amount. Still our sincere apologies in case we won't able to provide our services upto the guest expectation.