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9/11 Memorial Museum Admission Ticket

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New York City, United States
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Free Cancellation
up to 24 hours in advance
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icon2 hours  (Approx.)
Mobile ticket
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Temperature checks for travelers upon arrival
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
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Timed Admission Ticket
Food and drinks

Departure Point

The National 9/11 Memorial & Museum, 180 Greenwich St World Trade Center, New York City, NY 10007-0089
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Itinerary
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • OPERATED BY National September 11 Memorial & Museum

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial Museum Admission Ticket?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the policy on sanitization during 9/11 Memorial Museum Admission Ticket?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the social distancing policy during 9/11 Memorial Museum Admission Ticket?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial Museum Admission Ticket.
Q:
What is the maximum group size during 9/11 Memorial Museum Admission Ticket?
A:
This activity will have a maximum of 9 travelers.

See all safety measures taken by 9/11 Memorial Museum Admission Ticket.

Traveler Photos

Traveler Tips


  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "Not to be missed and well worth skipping the queue as it is hugely busy." See review
  • "I recommend you have audio head phones and listen to tour guide as you walk around." See review

Reviews

5.0
star-5
2,405 Reviews
Reviews by Viator travelers
Showing 1-10 of 2,405 reviews
star-5
Seamless and Easy
Kristin_B
, Apr 2021
Outstanding experience. If you’ve never been to the 911 memorial you absolutely must. Something you’ll never forget. And using this site to buy the tickets in advance is highly recommended!! Seamless and easy PLUS no waiting in mine to buy tickets. #WINNING
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star-5
Beautiful museum
Kimberly
, Apr 2021
Seeing a little bit of background of all the victims just made it so chilling, very beautiful memorial museum. Learned so much.
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star-5
Sad
Mona_R
, Apr 2021
The vault with the victims remain. The wall of color that represents each victim was the most memorable.
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star-5
Blessed to have seen it.
lynnrnj969
, Apr 2021
Awesome! I cried! It brought back so many memories of that day. We are a resilient people. To see and hear all the actual footage from all over the world. The fire trucks, the beams, the missing people and ground zero.
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star-5
Hauntingly exquisite.
Gary_W
, Apr 2021
I have not seen the memorial . It was being built when I left New York City. I had lived there for 20 years and was there for 911 And the grid black out. I thought it was so well done so well thought out in the flow of it was seamless. Truly remarkable.
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star-5
Remembering
William_W
, Apr 2021
The museum experience helped me remember the day. Those who lost there lives must be remembered. So many lives lost.
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star-5
Heroism and pain
Mark_M
, Apr 2021
Walking down the ramp into the museum I could feel the pain. I immediately started praying almost without ceasing.
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star-5
Moving Experience
Lorraine_O
, Apr 2021
The museum was a deeply moving and emotional trip back to 9/11. It brought back many memories of that date and recalled the unity our country experienced. I highly recommend going to see this memorial.
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star-5
😍
Matthew_S
, Mar 2021
I loved the entire museum, beautiful and totally memorable! Very touching, sad but carefully sweet! Loved it!
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star-5
Thhe 911 museum was a...
Cynthia_J
, Mar 2021
Thhe 911 museum was a very eye opening, educational, and emotional experience. It is something everyone should experience...
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Product code: 7195SEPT11

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