Huangpu River Cruise and Bund City Lights Evening Tour of Shanghai

When we booked our tour via phone for 5/3/2019, we were not told that our booking date was scheduled on a Chinese holiday. Upon our arrival at our hotel in Shanghai we received a call from Viator stating that a major part of the tour was canceled due to the holiday and that all other guests had re-booked to a following day. Because we only had that night in Shanghai we agreed to take the river cruise part of the tour, without the trolley ride in Shanghai. We were very disappointed but our tour guide Tom Yu made up for the missing part of our tour. He was wonderful in so many ways: stayed by our side on the crowded river cruise, was very informative about every sight we saw, answered all of our questions, took us for a walk where we should have had the trolley ride, had us picked up and taken back to our hotel, did all of this and more even tho what would have been his group tour turned out to be a private tour for just my husband and me. His kindness, smiling attitude and amazing knowledge made us feel comfortable and glad that we did not cancel our tour. He deserves at least 5 stars for his excellence as our tour guide! We gave 4 stars only because Viator should have known in advance that only half of the tour would be allowed on this annual holiday in China. Tom was the best!!

Bad experience. starting with the bad coordination in the schedule for the pick up at the hotel, the tour included a trip by train of tourism in nanjing and the visit to the lobby of the Peace Hotel, really waste of time. We had to wait 40 minutes for our tour on the river, which could have been avoided if we had arrived earlier to the dock or at least bought the tickets in advance. the guide Frank always walked like 5 meters before us very hurried without considering the participants. During the 40 minute wait he could have taken the opportunity to explain something about the city but he left us alone in the waiting room. We were called to get to the line very late and were placed in the middle of the boat, without the option of having a better view unless paying a VIP pass. I do not recommend the tour. It is preferable to take the metro or taxi and get there and take pictures of the lights from The Bund.

This tour was unfortunately affected by the national public holiday, which meant we missed our first boat and had to wait 40 minutes for the next. This tour was still a highlight of our Shanghai visit. The boat was large and comfortable. We would recommend getting to the top or back of the boat for the best experience as the other areas are internal. The cruise is of adequate length and the view is amazing! Make sure your camera has a good night mode. I think this is the best way to see the bund and Huangpu River. It really set the tone of our visit! Love Shanghai!!

Really nice tour. Travel back hundreds of years in a few hours.

Awesome sights and private guide picked up at Hotel and was very courteous and friendly. Highly recommend if traveling alone!!

The lights are a lot of fun Very efficient Recommended to do one evening

Tom was a great guide that kept us all together and told us about Shanghai on our way to the boat dock. For those traveling on business that have an evening free, this is a great little trip to see the Bund and Pudong area of Shanghai by boat.

A good tour although not the best. We were not lucky because of the rain pouring down while doing the boat trip. The rain also prevented us from making the stroll alongside the river enjoying the view and the well lit Pudong area. The tram was not fascinating and our guide behaved more like a coordinator than a guide. In the end we were unloaded from the minivan in front of some hotel not ours and we spent good 20-30 min waiting in the cold weather for our guide to find a taxi to bring us back to our hotel which was very disappointing. If I have to do the boat trip I would definitely go with a private option, but the boat ride and night views have to be seen while in Shanghai, just pick a private tour.

My tour guide was fantastic. I received all that was promised and the customer service of this guide was exceptional and I was very fortunate to have this guide for all my tours in Shanghai.

The lights of Shanghai are fabulous. We found the tour a bit disjointed. On the boat our group dispersed all over the place so the guide was having to find each group to talk to us. We then went to Nanjing Road for a ride on a funny little train - all seemed a bit haphazard and we were not well informed on what was happening next. Our thoughts were that this tour was overpriced for what was provided.