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Thank you so much for your feedback and we appreciate your effort.
We apologize for interrupting your rest.
We noted the inconveniences and we will highlight the matter to Tripadvisor.
Please kindly note for all amendments and cancellations for bookings reservations made via TripAdvisor or Viators, it has to go back to them. As a supply partner, we have not accessed to such functions.
We have checked your booking. We didn't received any cancellation notice, which is why we had dispatch our driver for your booking.
We will bring your case to Tripadvisor's attention and in view, they improve the communication channel.
Once again, we thank you for your time and feedback. We look forward to serving you and your family again.