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House of Waterford Crystal Guided Factory Tour

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County Waterford, Ireland

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Free Cancellation
up to 24 hours in advance
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Safety measures
icon1 hour  (Approx.)
Mobile ticket
iconOffered in: English


Go behind the scenes and gain a better understanding of the time and work that goes into crystal making on this tour of the House of Waterford Crystal factory. Your guide explains the step-by-step process of crystal making, as you wander the rooms where different techniques are used along the way. Meet a few of the high-end crystal makers, and visit the retail store where you can explore one of the world’s largest displays of Waterford Crystals.
  • Tour of the House of Waterford Crystal factory in Waterford
  • Meet craftsmen, and learn about historical and contemporary production techniques
  • Visit the mold room, and see blowers shape molten crystal with wooden molds and hand tools
  • Watch as glowing balls of crystal are put through the 1300-degree furnace
  • Browse the retail store, one of the world’s largest displays of Waterford Crystals
  • Choose a departure time throughout the day during operating hours
  • Tour is wheelchair accessible
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Guided Factory Tour
Opulent Retail Store

Departure Point

28 The Mall, Waterford, Ireland

Departure Time

10:20 AM

Return Details

Returns to original departure point
For your tour, make your way to the House of Waterford Crystal in Waterford. Tour hours fluctuate depending on what month of the year it is, so make sure to be aware of the operating hours for the day you want to do your tour.

Once you get to the House of Waterford Crystal and are ready to go on your tour, go behind the scenes at the factory. Waterford Crystal is one of the very few companies who still practice the ancient craft of mold making, and as you go through the factory, you’ll see little has changed over the centuries.

First up, go into the mold room, and witness blowers shape molten crystal with wooden molds and hand tools. Then, head into the blowing department where you can watch as glowing balls of crystal are put through a 1300-degree furnace. After their time in the furnace, each piece is cut, and sculpted, and engraved to perfection.

After the tour, enjoy some time exploring the retail store. From dining tables to golf trophies, this store houses one of the world’s largest collections of Waterford Crystals. If you need a break at any time during the day, there’s also a café you can pop into for a bite to eat or a beverage (own expense).
Stop At:  
House Of Waterford Crystal
At the House of Waterford Crystal, there is a  manufacturing plant, and brand experience in Waterford, where we produce crystal and give visitors an opportunity to visit the factory and see how we make our beautiful products. On the tour, guests visit the mould room where they witness mould making – a technique that has remained unchanged throughout the centuries, as the Master Blowers shape the molten crystal flawlessly with the use of wooden moulds and hand tools. The next part of the tour is truly magical, as visitors enter the blowing department where they see glowing balls of crystal transformed into majestic shapes as they are put through the 1300-degree furnace. The Waterford Crystal pieces are then hand marked for precision and accuracy, and they are then cut, sculpted and engraved.  While getting this behind the scenes sneak peak of this highly skilled method of crystal manufacturing, visitors also see the high standards that the House of Waterford Crystal has for each and every piece that leaves the factory. The crystal is inspected at each stage of production, so each piece no matter how small goes through six inspections, and if it fails to reach the Waterford Crystal standards at any stage it is smashed and returned to the furnace to be re-melted so that the piece can be started again. The tour is fully guided and takes approx 50 minutes to complete. On completion of the tour, visitors can experience over 12,000 sq ft of crystal heaven in the largest retail and showcase of Waterford Crystal in the world. The retail store represents everything that is made in crystal, including a showcase on golf and sport, which is a major part of the international business at the House of Waterford Crystal. The main feature in the retail store is a centre dining table, with twelve Waterford Crystal Chandeliers on display. The lifestyle displays communicate the various brand stories including the Jo Sampson Collection, John Rocha, Jeff Letham and the core Waterford Crystal patterns. The product range includes Waterford Crystal, House of Waterford Crystal, John Rocha, Jasper Conran, Jo Sampson, Archive Stemware, Marquis, Lighting, Holiday Heirlooms and the new Waterford Crystal Jewellery Collection. Waterford Crystal continues to provide some of the most prestigious trophies to the world’s great sporting events made at the facility, and some of these trophies are on display in the retail store. The Crystal café is open seven days a week, a daytime cafe, the Crystal Café is all about great food using nothing but the best locally sourced seasonal produce supporting as many Irish suppliers as possible along the way. The menu  offers café-style dining, incorporating scrumptious salads, soups, wraps, ciabatta’s and other healthy options, with fresh baking daily.
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children must be accompanied by an adult
  • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY House of Waterford Crystal

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during House of Waterford Crystal Guided Factory Tour?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by House of Waterford Crystal Guided Factory Tour.
What is the policy on sanitization during House of Waterford Crystal Guided Factory Tour?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by House of Waterford Crystal Guided Factory Tour.
What is the social distancing policy during House of Waterford Crystal Guided Factory Tour?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by House of Waterford Crystal Guided Factory Tour.
What measures are being taken to ensure staff health & safety during House of Waterford Crystal Guided Factory Tour?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by House of Waterford Crystal Guided Factory Tour.
What is the maximum group size during House of Waterford Crystal Guided Factory Tour?
A:This activity will have a maximum of 10 travelers.

See all safety measures taken by House of Waterford Crystal Guided Factory Tour.

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Traveler Tips

  • "The one distraction is the noise level with such a large group made hearing difficult." See review


1,832 Reviews

Reviews by Viator travelers

Showing 1-10 of 1,832 reviews
Great tour!
, Sep 2020
Great tour, our guide Mary was very informative and friendly. The craftsmen diligently worked away but interacted with any questions we posed.
Excellence tour guide
, Aug 2020
very good tour, quide was very knowledgeable, small group made it much better, great to watch the men at work they were also very friendly enjoyed it very much. But the shop let the side down staff were not friendly at all and looked miserable.
, Aug 2020
We really enjoyed the tour and would recommend it. However the tour guide spoke to fast and it was difficult to pick up all the details. Overall really good
Absolutely fabulous tour
, Aug 2020
The visit was just fabulous. The team were really nice and passionate about the crystal. The people working on the factory make an incredible job and even if a lot of people are here all day long to look at them they take time to say Hi. I highly recommend this tour 👌
, Mar 2020
Great experience everything was explained very clearly and in professional way. I'd definitely recommend a visit
Elaine H
, Oct 2019
Fun and educational tour. Seeing the glass blowers at work was the best part! And the beautiful gift shop was amazing even though I didn’t buy anything
We're Expecting You
, Sep 2019
Our trek to this location put us on a tight schedule to get there before they closed.. It was such that I dropped my mother and wife off and I went and parked the car as parking is not readily available at this location. The staff there was so courteous and professional they told my mother and wife who arrived just a little late, "Oh we've been expecting you." They immediately assisted them in joining the tour and had someone waiting on me for when I arrived a little bit later. What I was surprised by is how close you get to be to the manufacturing process. One of their craftsman even talked to the some of the group. What you see is that these people are true artists. Yet, the most impressive part was their understanding of how to be accommodating and welcoming to us and the group. Truly a first class tour for us.
HelpfulHelpful1 traveler found this review helpful
Worth Seeing
Bruce K
, Aug 2019
The hour tour was interesting and fascinating and the tour guide was very knowledgeable. The one distraction is the noise level with such a large group made hearing difficult. Still worth the time and cost. The special items made in crystal are amazing, many of which are displayed in their show room.
, Aug 2019
Great tour guide of a beautiful process to make gorgeous art! Extremely talented craftsmen and woman. The 911 memorial is exquisite Thanks
Interesting and Informative
Karen and Sheri... T
, Jun 2019
This tour gave a great overview of the history of Waterford Crystal and an in-depth look at how the crystal is made. You get quite up close to the different stages of manufacture. Some of the one-off pieces were stunning. Some great bargains in the sales room too. Highly recommend this tour to all ages.

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